This Shipping Policy explains how MOBILES FOR ALL LTD dispatches and delivers orders placed with us. If you have any questions about your delivery, call us on 0333 011 7979.
We deliver to addresses across the United Kingdom. If you are ordering from outside the UK, please call us on 0333 011 7979 to check whether delivery to your location is possible.
Orders are typically dispatched from our Oxford base within 1–2 working days of confirmation. Standard delivery within the UK usually takes 2–4 working days from dispatch, though this can vary depending on courier volumes and your location. Delivery estimates are not guaranteed delivery dates.
Delivery costs, where applicable, are confirmed with you at the time your order is placed. Any delivery charge will be made clear before your order is finalised — there are no hidden delivery fees added afterwards.
Where a tracked delivery service is used, tracking information will be provided so you can follow your order's progress. If you haven't received tracking information and would like an update, call 0333 011 7979.
Every handset is packed with protective materials suited to fragile electronics, to reduce the risk of damage during transit.
If a delivery is significantly delayed, appears lost, or a delivery attempt is missed, please contact us on 0333 011 7979 as soon as possible so we can investigate with the courier and arrange a resolution.
If your order arrives damaged, or a fault is apparent on arrival, please call us on 0333 011 7979 promptly so we can arrange a repair, replacement, or resolution in line with your consumer rights and our warranty terms.
Collection from our Oxford address may be available by prior arrangement. Call 0333 011 7979 to check availability before travelling to collect an order.
For any shipping-related questions, please contact us:
MOBILES FOR ALL LTD
111 London Road, Headington, Oxford, England, OX3 9HZ
Telephone: 0333 011 7979